Remote Technical Support Specialist - SQL & Networking

Relativity; New Mexico; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked systems for a mix of technical and non-technical customers. You will handle daily tickets, maintain Salesforce records, and collaborate with Product Support and other teams to ensure quality service.

The role offers a Remote/Hybrid work setup with 4x10-hour shifts and requires U.S. citizenship for a Public Trust clearance, with compensation including base salary, an annual

Qualifications

• Experience providing customer support to technical and non-technical users.
• Ability to diagnose, troubleshoot, and resolve complex software and network issues.
• Experience with SQL and Windows platforms.
• Willingness to travel up to 10% for customer engagements.
• Strong communication via phone and email with customers.

Responsibilities

• Create, resolve, and maintain tickets in Salesforce.
• Escalate issues to appropriate teams to resolve incidents.
• Respond to customers within identified service level agreements.
• Inform management about issues impacting customers and projects.

Skills

Customer support

Customer focus

Phone & email support

SQL basics

Windows OS

Travel 10%

Tools

Salesforce

SQL tools

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked systems for a mix of technical and non-technical customers. You will handle daily tickets, maintain Salesforce records, and collaborate with Product Support and other teams to ensure quality service.

The role offers a Remote/Hybrid work setup with 4x10-hour shifts and requires U.S. citizenship for a Public Trust clearance, with compensation including base salary, an annual