Remote Technical Support Specialist - SQL & Networking

Relativity; Arizona; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems for a mix of technical and non-technical customers. You will handle frequent phone and email interactions and maintain records in Salesforce to meet SLAs.

The role involves 4x10-hour shifts (Sat, Sun, Tue, Wed 9:00 AM–8:00 PM CST) with a compensation differential and requires U.S. citizenship for Government-related work.

Qualifications

• Experience using SQL to run basic queries.
• Strong customer service and communication skills.
• Ability to troubleshoot complex issues and provide clear resolutions.

Responsibilities

• Respond to customer questions and work requests daily.
• Develop product knowledge and share it with customers.
• Collaborate with senior team members to resolve incidents.
• Maintain accurate ticket records in Salesforce and pursue timely resolutions.

Skills

SQL

Customer support

Troubleshooting

Windows

Communication

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems for a mix of technical and non-technical customers. You will handle frequent phone and email interactions and maintain records in Salesforce to meet SLAs.

The role involves 4x10-hour shifts (Sat, Sun, Tue, Wed 9:00 AM–8:00 PM CST) with a compensation differential and requires U.S. citizenship for Government-related work.