Remote Technical Support Specialist — SQL & Systems

Relativity; Colorado; Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Competitive base salary

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking a Technical Support Specialist to diagnose and resolve complex software and network issues for a mix of technical and non-technical customers. You will manage tickets in Salesforce, maintain accurate records, and respond within SLAs while working with multiple teams.

The role requires SQL and Windows experience, 4x10-hour shifts on CST, and a requirement for U.S. citizenship due to government product support.

Qualifications

• Minimum 5+ years in tech customer support or equivalent.
• Experience diagnosing and resolving complex software issues.
• Proficient with SQL and Windows platforms; able to run basic queries.

Responsibilities

• Handle tickets and customer inquiries via phone and email.
• Edit and update Salesforce records; escalate as needed.
• Collaborate with senior team members to resolve incidents and improve support quality.

Skills

Customer support

Customer-focused

Troubleshooting

SQL

Windows

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist to diagnose and resolve complex software and network issues for a mix of technical and non-technical customers. You will manage tickets in Salesforce, maintain accurate records, and respond within SLAs while working with multiple teams.

The role requires SQL and Windows experience, 4x10-hour shifts on CST, and a requirement for U.S. citizenship due to government product support.