Remote Technical Support Engineer - SQL & Networking

Relativity; Oregon (WI); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems for a diverse customer base.

You will handle tickets, respond to customers via phone and email, and maintain accurate Salesforce records while escalating as needed. The role requires U.S. citizenship and potential Public Trust clearance, with 4x10-hour shifts and competitive compensation.

Qualifications

• Experience providing technical support to customers via phone and email.
• Ability to run basic SQL queries and use SQL tools.
• Familiarity with Windows and networked systems.
• Strong documentation and attention to detail in ticketing.

Responsibilities

• Answer customer questions and requests daily.
• Develop product and service expertise and share knowledge with customers.
• Collaborate with senior team members to troubleshoot and resolve incidents.
• Maintain accurate Salesforce records and respond to customers within SLAs.
• Track time and manage tickets as part of shift duties.

Skills

Customer support experience

SQL and Windows

Communication skills

Troubleshooting complex issues

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems for a diverse customer base.

You will handle tickets, respond to customers via phone and email, and maintain accurate Salesforce records while escalating as needed. The role requires U.S. citizenship and potential Public Trust clearance, with 4x10-hour shifts and competitive compensation.