Remote Tech Support & Customer Experience Specialist

Teleperformance USA; Cherry Hill Township (NJ); Remote; USD 42,000 - 64,000; Full time

Job summary

Teleperformance USA seeks a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using web-based tools to ensure a positive customer experience in a fast-paced environment.

Role requires strong communication, problem solving, and the ability to manage multiple tasks from a home-based setup. Employment is restricted to certain states as part of the onboarding policy.

Qualifications

• Excellent oral and written communication skills.
• Ability to work independently and multitask.
• Comfort with desktop computer systems and basic software terminology.
• Familiarity with personal computers, operating systems and software.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Troubleshoot and resolve internet service and device issues with clients.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Demonstrate product knowledge and solve customer issues on first call where possible.
• Maintain courteous, patient, and timely communication with customers.

Skills

Oral & written communication

Problem solving

Independent work

Multitasking

Desktop computer proficiency

General computer terminology

Education

HS Diploma or equivalent

Job description

Teleperformance USA seeks a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using web-based tools to ensure a positive customer experience in a fast-paced environment.

Role requires strong communication, problem solving, and the ability to manage multiple tasks from a home-based setup. Employment is restricted to certain states as part of the onboarding policy.