Remote Tech Support Specialist

Teleperformance USA

Gillette (WY)

Remote

USD 42,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Paid time off

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary point of contact for clients, resolving inquiries with professional excellence in a fast-paced environment. This full-time role involves handling inbound/outbound communications and delivering seamless customer experiences.

The position requires strong technical knowledge, excellent communication skills, and a commitment to high service standards, with remote work options available for eligible

Qualifications

HS Diploma or equivalent.
Comfort with desktop computer system.
Proven oral & written communication skills.
Familiarity with personal computers, operating systems, software, and computer terminology.
Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

Provide front line, first level, technical assistance for consumers.
Resolve connectivity and device issues in a fast-paced, customer-facing environment.
Open and manage trouble tickets for user issues, Data Network, OS issues.
Be patient, courteous and friendly with customers at all times and maintain a positive attitude.
Adhere to schedules and TP policies while delivering timely resolutions.

Skills

Communication skills

Problem solving

Independent worker

Desktop literacy

PC familiarity

Education

HS Diploma or equivalent

Job description

The position requires strong technical knowledge, excellent communication skills, and a commitment to high service standards, with remote work options available for eligible

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