Remote Tech Support & Customer Service Specialist

Teleperformance USA; Billings (MT); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

Employee discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence. The role emphasizes fast resolution of inquiries to ensure a seamless customer experience in a high-velocity environment.

The position requires strong communication skills, tech aptitude, and the ability to troubleshoot across operating systems and devices, with a focus on first-call resolution and adherence to

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software and terminology.
• Demonstrated problem solving ability and independent, multi-tasking work style.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client high-speed internet services to deliver a positive experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including connectivity and performance.
• Open and manage trouble tickets for user, data network, and OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to schedules and TP policies.

Skills

Customer service

Troubleshooting

Technical support

Communication skills

Multitasking

Education

HS Diploma

Tools

OS knowledge

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence. The role emphasizes fast resolution of inquiries to ensure a seamless customer experience in a high-velocity environment.

The position requires strong communication skills, tech aptitude, and the ability to troubleshoot across operating systems and devices, with a focus on first-call resolution and adherence to