Remote Tech Support Specialist – Fast-Paced Customer Care

Teleperformance USA; Frankfort (KY); Remote; USD 22,000 - 33,000; Full time

Job summary

Teleperformance USA seeks a Technology Technical Support Specialist to be a primary contact for clients, handling inbound/outbound inquiries with professional excellence. You will resolve issues using web-based tools to ensure a seamless customer experience in a high-velocity setting.

The role includes working from home, with state residency restrictions for the US. You will join a team that values inclusion, growth, and service excellence, offering benefits and career opportunities within a

Qualifications

• Over 18 years of age.
• Comfort with desktop computer systems and basic IT concepts.
• Proven oral and written communication skills.
• Ability to work independently and multi-task in a high-velocity environment.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting connectivity issues, OS and browser-related problems.
• Open and manage trouble tickets and maintain customer-centric communication.
• Adhere to TP policies and work schedule requirements.

Skills

Strong communication

Problem solving

Customer focus

Teamwork

Time management

Education

HS Diploma or equivalent

Job description

Teleperformance USA seeks a Technology Technical Support Specialist to be a primary contact for clients, handling inbound/outbound inquiries with professional excellence. You will resolve issues using web-based tools to ensure a seamless customer experience in a high-velocity setting.

The role includes working from home, with state residency restrictions for the US. You will join a team that values inclusion, growth, and service excellence, offering benefits and career opportunities within a