Remote Tech Support & Customer Care Specialist

Teleperformance USA; Kearney (NE); Remote; USD 35,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with excellence. The role uses web-based tools to resolve inquiries and ensure a seamless customer experience in a fast-paced environment.

The position welcomes applicants from across the United States and emphasizes high-quality service delivery, problem solving, and professional communication in a dynamic team setting.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide frontline, first level technical assistance for consumers.
• Support client-specific high-speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and resolution of issues including internet connectivity and performance.
• Open and manage trouble tickets for user issues, data network, OS issues.
• Be patient, courteous and friendly with customers at all times.

Skills

Oral & written communication

Desktop computer system

Personal computers & OS familiarity

Problem solving

Independent work & multi-tasking

Over 18 years of age

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with excellence. The role uses web-based tools to resolve inquiries and ensure a seamless customer experience in a fast-paced environment.

The position welcomes applicants from across the United States and emphasizes high-quality service delivery, problem solving, and professional communication in a dynamic team setting.