Remote Tech Support & Connectivity Specialist

Teleperformance USA; Warren (MI); Remote; USD 21,000 - 30,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professionalism. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

As part of a fast-paced team, you will resolve inquiries using web-based tools to ensure a seamless and positive customer experience, emphasizing first-call resolution wherever possible and technical problem

Qualifications

• HS Diploma or equivalent is required.
• Strong verbal and written communication skills are essential.
• Ability to troubleshoot and solve problems in a fast-paced environment.

Responsibilities

• Provide frontline, first-level technical assistance for consumers.
• Support client-specific high-speed internet services and deliver a great customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues with client devices and services, including connectivity and performance.
• Assist customers with OS, browser configuration, and general device-related questions.
• Open and manage trouble tickets; document issues and resolutions clearly.
• Remain patient, courteous, and friendly at all times; adhere to TP policies.

Skills

Oral & written communication

Troubleshooting

Problem solving

Multi-tasking

Customer service

Education

HS Diploma or equivalent

Tools

Desktop computer systems

Operating systems

Software knowledge

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professionalism. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

As part of a fast-paced team, you will resolve inquiries using web-based tools to ensure a seamless and positive customer experience, emphasizing first-call resolution wherever possible and technical problem