Remote Tech Support Specialist

Teleperformance USA; Louisville (KY); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Paid time off

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. This role supports high-velocity, web-based troubleshooting for consumer internet services and devices.

The position requires comfortable use of desktop systems, strong communication skills, and the ability to troubleshoot across operating systems.

Qualifications

• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support Client-specific high speed internet services delivering a positive customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve client service and device-specific issues including connectivity and performance.
• Manage trouble tickets and coordinate resolution in a timely manner.
• Deliver in-scope support for internet service and device issues across OS, PC, and browser configurations.
• Maintain patient, courteous, and friendly conduct with customers.
• Follow TP policies and schedules, and adhere to directives from management.

Skills

Customer service

Technical support

Communication skills

Problem solving

Multi-tasking

Education

HS Diploma

Tools

Windows OS

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. This role supports high-velocity, web-based troubleshooting for consumer internet services and devices.

The position requires comfortable use of desktop systems, strong communication skills, and the ability to troubleshoot across operating systems.