Remote Tech Support Specialist

Teleperformance USA; Broken Arrow (OK); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee assistance program

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, managing inbound and outbound communications with a commitment to professional excellence. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a high-velocity environment.

The role focuses on front-line technical assistance for consumers and supports high-speed internet services, with benefits and a culture of inclusion.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution for client service and device issues including internet connectivity.
• Assist clients with troubleshooting, triage, and resolution techniques for internet services and devices.
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge to solve customer issues.
• Resolve customer issues on the first call when possible.
• Open and manage trouble ticket system for user issues and Data Network/OS issues.

Skills

Over 18 years of age

Oral & written communication

Problem solving

Independent working

Education

HS Diploma

Equivalent experience

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, managing inbound and outbound communications with a commitment to professional excellence. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a high-velocity environment.

The role focuses on front-line technical assistance for consumers and supports high-speed internet services, with benefits and a culture of inclusion.