Remote Technical Support & Customer Care Specialist

Teleperformance USA

Waterville (ME)

Remote

USD 22,000 - 33,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Dental and Vision coverage

Employee assistance programs

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications and resolving inquiries with a focus on positive customer experiences. The role emphasizes rapid problem solving, strong communication, and a customer-first mindset.

The position supports a high-velocity environment with work-from-home prerequisites, including a dedicated workspace and reliable internet.

Qualifications

Must be 18+ years old.
HS diploma or equivalent.
Comfort with desktop computer systems.
Proven oral & written communication skills.
Familiarity with personal computers, operating systems, software, and computer terminology.
Demonstrated problem solving skills; ability to work independently and multitask.

Responsibilities

Provide front line, first level technical assistance for consumers.
Support client specific high speed internet services delivering an exceptional customer experience.
Resolve technical problems in a fast-paced, customer-facing environment.
Troubleshoot and resolve issues with client services and devices including internet connectivity and performance.
Open and manage trouble tickets for user issues, data networks, OS issues.
Be patient, courteous and friendly with customers at all times.
Adhere to work schedule assignments and TP policies.