Remote Tech & Support Specialist

Teleperformance USA; Huntington (WV); A distancia; USD 33.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) plan

Life insurance

Retailer discounts

Descripción de la vacante

Teleperformance USA is seeking a Technology Technical Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment.

The role supports home-based workers across multiple states, providing first-line technical assistance for consumer internet services, troubleshooting connectivity, and guiding customers to timely resolutions while delivering an exceptional customer experience.

Formación

• Must be 18+ years old.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Strong communication skills, both written and spoken.
• Ability to troubleshoot and resolve technical issues.
• Ability to work independently and manage multiple tasks.

Responsabilidades

• Provide frontline, first-level technical assistance for consumers.
• Support client high-speed internet services and deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot connectivity and device issues for clients.
• Open and manage trouble tickets for user issues and network/data problems.
• Maintain patient, courteous, and positive customer interactions.
• Address issues promptly within assigned timeframes.
• Adhere to work schedule and Teleperformance policies.

Conocimientos

Communication skills

Problem solving

Independent worker

Multi-tasking

Customer service

PC literacy

Educación

HS Diploma or equivalent

Descripción del empleo

Teleperformance USA is seeking a Technology Technical Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment.

The role supports home-based workers across multiple states, providing first-line technical assistance for consumer internet services, troubleshooting connectivity, and guiding customers to timely resolutions while delivering an exceptional customer experience.