Remote Program Manager, Volunteer Engagement

American Red Cross; Missouri; Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts

Flexible Spending Accounts

Paid Time Off (PTO)

Holidays (11 paid)

401K with up to 6% match

Paid Family Leave

Disability Insurance

Service Awards

Job summary

American Red Cross is seeking a professional, detail‑oriented Program Manager to support volunteer engagement across SAF/ISD and Corporate Departments. This is a fully remote position and can be located anywhere in the USA.

The role serves as the primary relationship manager for an assigned portfolio, partnering with program managers and stakeholders to recruit, onboard, and engage volunteers, while developing reports, dashboards, and strategic plans to optimize workforce utilization.

Qualifications

• Education: Bachelor's degree or equivalent combination of education and related experience required.
• Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Demonstrated ability to create presentations and develop training modules.
• Strong oral and written communication skills, including training and presentations.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision‑making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Relationship management

Presentation skills

Communication skills

Project planning

Analytical thinking

MS Office

Team player

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

American Red Cross is seeking a professional, detail‑oriented Program Manager to support volunteer engagement across SAF/ISD and Corporate Departments. This is a fully remote position and can be located anywhere in the USA.

The role serves as the primary relationship manager for an assigned portfolio, partnering with program managers and stakeholders to recruit, onboard, and engage volunteers, while developing reports, dashboards, and strategic plans to optimize workforce utilization.