Remote Program Manager – Volunteer Engagement

American Red Cross; Charlotte (NC); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401K match

Paid time off

Job summary

American Red Cross seeks a professional, detail-oriented Program Manager to support volunteer engagement across SAF/ISD and Corporate Departments. This fully remote role serves as the primary relationship manager for an assigned portfolio of departments, partnering with program managers and stakeholders to engage volunteers in support of mission objectives.

The position emphasizes consultation, coordination, and operational support, including recruitment, onboarding, reporting, and data

Qualifications

• Bachelor's degree or equivalent combination of education and related experience required.
• Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Excellent oral and communication skills, including training and presentations.
• Excellent interpersonal, verbal and written communication skills.
• Develop project plans, budgets, and strategies to achieve organizational goals.
• Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.

Responsibilities

• Serve as the primary relationship manager for assigned SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Communication skills

Presentation skills

Interpersonal skills

Analytical thinking

Team collaboration

Training development

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

American Red Cross seeks a professional, detail-oriented Program Manager to support volunteer engagement across SAF/ISD and Corporate Departments. This fully remote role serves as the primary relationship manager for an assigned portfolio of departments, partnering with program managers and stakeholders to engage volunteers in support of mission objectives.

The position emphasizes consultation, coordination, and operational support, including recruitment, onboarding, reporting, and data