Remote Program Manager, Volunteer Engagement

American Red Cross; Milwaukee (WI); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible FS

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Disability insurance

Service Awards and recognition

Job summary

American Red Cross is seeking a professional Program Manager to support volunteer engagement across SAF, ISD, and Corporate Departments. This fully remote role can be located anywhere in the USA.

You will serve as the primary relationship manager for an assigned portfolio, coordinating recruitment, onboarding, and engagement activities to advance mission objectives. You will develop reports and dashboards to inform leadership decisions and monitor workforce trends.

Qualifications

• Demonstrate in-depth knowledge of program or service and ability in creating presentations and developing training modules.
• Excellent oral and written communication skills, including training and presentations.
• Develop project plans, budgets, and strategies to achieve organizational goals.
• Demonstrated analytical and decision-making skills to improve programs or services.
• Intermediate-level proficiency with MS Office software (Word, Excel, PowerPoint, Outlook).
• Ability to work effectively in a team environment.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Program management

Presentation skills

Training development

Communication skills

Analytical decision-making

MS Office

Education

Bachelor's degree or equivalent combination of education and related experience

Tools

MS Office Suite

Job description

American Red Cross is seeking a professional Program Manager to support volunteer engagement across SAF, ISD, and Corporate Departments. This fully remote role can be located anywhere in the USA.

You will serve as the primary relationship manager for an assigned portfolio, coordinating recruitment, onboarding, and engagement activities to advance mission objectives. You will develop reports and dashboards to inform leadership decisions and monitor workforce trends.