Remote Program Manager, Volunteer Engagement

American Red Cross; Nashville (TN); A distancia; USD 81.000 - 93.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

HSA/FSA

Paid time off

Paid holidays

401K match

Family leave

Disability insurance

Service awards

Descripción de la vacante

American Red Cross is seeking a professional and detail-oriented Program Manager to join the Department Relationship Success team, supporting volunteer engagement across SAF/ISD and Corporate departments. This fully remote role can be located anywhere in the USA.

The Program Manager provides consultation, coordination, and operational support to identify workforce needs, develop recruitment approaches, and navigate volunteer systems.

Formación

• Bachelor's degree or equivalent combination of education and related experience required.
• Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Demonstrate in-depth knowledge of program or service and ability in creating presentations and developing training modules.
• Excellent oral and communication skills, including training and presentations.
• Excellent interpersonal, verbal and written communication skills.
• Develop project plans, budgets, and strategies to achieve organizational goals.
• Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.
• MS Office proficiency including Word, Excel, PowerPoint, and Outlook.
• Ability to work on a team.

Responsabilidades

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Conocimientos

Relationship building

Presentation skills

Interpersonal skills

Project planning

Analytical thinking

MS Office

Team player

Educación

Bachelor's degree

Herramientas

MS Office

PowerPoint

Excel

Word

Descripción del empleo

American Red Cross is seeking a professional and detail-oriented Program Manager to join the Department Relationship Success team, supporting volunteer engagement across SAF/ISD and Corporate departments. This fully remote role can be located anywhere in the USA.

The Program Manager provides consultation, coordination, and operational support to identify workforce needs, develop recruitment approaches, and navigate volunteer systems.