Remote Professional Services Team Lead (2-Month Contract)

coderoad; EE. UU.; A distancia; USD 83.000 - 152.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Health insurance assistance

Descripción de la vacante

Coderoad is seeking a Senior Professional Services Engineer for a two‑month contract to lead a client‑facing implementations team. You will provide day‑to‑day technical guidance, translate business needs into reliable delivery plans, and coordinate with clients and internal teams across North American time zones.

The role focuses on implementation quality, operational consistency, and clear client communication, encompassing package transitions, platform configurations, and website launches, all

Formación

• Three+ years in professional services, client-facing implementations or systems configuration, with at least one year in leading a team.
• Experience with Salesforce, data handling and data mapping, and operational tools.
• Understanding of HTML, CSS, JavaScript, SQL or MySQL, web protocols, server infra and deployment configuration.
• Familiarity with Agile or Scrum, ticket workflows and collaborative engineering practices.
• Advanced English communication for coordinating with North American clients across U.S. time zones.
• Ability to coach others through feedback, knowledge sharing and structured problem-solving.

Responsabilidades

• Coach and guide engineers, supporting technical growth, accountability, and independent delivery.
• Review client packages, map to updated offerings, and oversee transitions that preserve service continuity.
• Coordinate client deployments, account setup, platform configuration, and website launches.
• Set quality expectations, oversee validation, troubleshoot complex issues, and handle escalations.
• Improve operational workflows using CRM, data-mapping and industry tools.
• Translate client requirements into implementation plans and roadmap with technical stakeholders.
• Maintain technical specs, deployment procedures, migration guides, integration docs, and onboarding materials.

Conocimientos

Client-facing

Team leadership

Technical coaching

Agile/Scrum

English communication

Herramientas

Salesforce

CRM

SQL

MySQL

HTML/CSS/JS

Descripción del empleo

Coderoad is seeking a Senior Professional Services Engineer for a two‑month contract to lead a client‑facing implementations team. You will provide day‑to‑day technical guidance, translate business needs into reliable delivery plans, and coordinate with clients and internal teams across North American time zones.

The role focuses on implementation quality, operational consistency, and clear client communication, encompassing package transitions, platform configurations, and website launches, all