Professional Services Team Lead

coderoad; United States; Remote; USD 83,000 - 152,000; Part time

Benefits offered by this job

Paid time off

Health insurance assistance

Job summary

Coderoad is seeking a Senior Professional Services Engineer for a two‑month contract to lead a client‑facing implementations team. You will provide day‑to‑day technical guidance, translate business needs into reliable delivery plans, and coordinate with clients and internal teams across North American time zones.

The role focuses on implementation quality, operational consistency, and clear client communication, encompassing package transitions, platform configurations, and website launches, all

Qualifications

• Three+ years in professional services, client-facing implementations or systems configuration, with at least one year in leading a team.
• Experience with Salesforce, data handling and data mapping, and operational tools.
• Understanding of HTML, CSS, JavaScript, SQL or MySQL, web protocols, server infra and deployment configuration.
• Familiarity with Agile or Scrum, ticket workflows and collaborative engineering practices.
• Advanced English communication for coordinating with North American clients across U.S. time zones.
• Ability to coach others through feedback, knowledge sharing and structured problem-solving.

Responsibilities

• Coach and guide engineers, supporting technical growth, accountability, and independent delivery.
• Review client packages, map to updated offerings, and oversee transitions that preserve service continuity.
• Coordinate client deployments, account setup, platform configuration, and website launches.
• Set quality expectations, oversee validation, troubleshoot complex issues, and handle escalations.
• Improve operational workflows using CRM, data-mapping and industry tools.
• Translate client requirements into implementation plans and roadmap with technical stakeholders.
• Maintain technical specs, deployment procedures, migration guides, integration docs, and onboarding materials.

Skills

Client-facing

Team leadership

Technical coaching

Agile/Scrum

English communication

Tools

Salesforce

CRM

SQL

MySQL

HTML/CSS/JS

Job description

Role overview

Lead a professional services engineering team delivering client software implementations, package transitions, platform configurations, and website launches. You will provide day-to-day technical guidance while coordinating with clients and internal teams to translate business needs into reliable delivery plans. This is a two-month contractor project with a focus on implementation quality, operational consistency, and clear client communication.

Responsibilities

• Coach and guide engineers, supporting technical growth, accountability, and independent delivery.
• Review existing client packages, map them to updated offerings, and oversee accurate transitions that preserve service continuity.
• Coordinate client deployments, account setup, platform configuration, and website launches against business requirements.
• Set quality expectations, oversee validation, troubleshoot complex issues, and handle critical technical escalations.
• Improve operational workflows using CRM, data-mapping, and industry-specific tools.
• Translate client requirements into implementation plans and configuration roadmaps in collaboration with technical stakeholders.
• Maintain technical specifications, deployment procedures, migration guides, integration documentation, and onboarding materials.

Requirements

• At least three years in professional services, client-facing implementation, application support, or systems configuration, plus one year leading, mentoring, or supervising a team.
• Practical experience with Salesforce, spreadsheets and data handling, data mapping, and operational tools.
• Understanding of HTML, CSS, JavaScript, SQL or MySQL, web protocols, server infrastructure, and deployment configuration.
• Ability to manage complex implementations, prioritize competing work, identify risks, and own delivery decisions.
• Familiarity with Agile or Scrum, ticket workflows, and collaborative engineering practices.
• Advanced English communication skills for technical discussions and coordination with North American clients across U.S. time zones.
• Ability to coach others through feedback, knowledge sharing, and structured problem-solving.

Nice to have

• Experience with automotive dealership software, quality assurance, or automation development.

Benefits and work setup

• Two-month contractor engagement, fully remote, with U.S. client work.
• Compensation is paid in U.S. dollars; the listing mentions paid time off and health insurance assistance.
• The project offers exposure to client technology teams and implementation work.