Remote SaaS Professional Services Operations Lead
REALTIME SOFTWARE SOLUTIONS LLC
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Benefits offered by this job
Job summary
RealTime eClinical Solutions is seeking a Professional Services Operations Lead to manage intake, triage, and billing processes, ensuring requests reach the right teams and are properly scoped. You will drive Sales-to-PS handoffs, initiate billing when go-live is confirmed, and maintain pipeline visibility.
The role requires 3+ years in SaaS Professional Services and hands-on experience with Salesforce/Jira.
Qualifications
- 3+ years of experience in SaaS Professional Services or related operations.
- Experience owning intake, triage, or workflow governance in a delivery or services context.
- Knowledge of project-based billing, contract entitlements, and opportunity-to-delivery workflows.
- Ability to quickly develop knowledge of RealTime, Devana Solutions, and Complion product lines.
- Clear, direct communicator with tolerance for ambiguity in a scaling organization.
Responsibilities
- Own and operate the Professional Services intake process, reviewing and categorizing requests by service type, entitlements, and capacity.
- Route accepted requests to Build, Implementation, or Technical Delivery.
- Review deal docs at Sales handoff to close gaps before accepting work.
- Execute non-billable workflows like deactivations, cancellations, and re-engagements.
- Serve as PS operational contact for Sales, Support, Finance, and Development.
Skills
Education
Tools
Job description
RealTime eClinical Solutions is seeking a Professional Services Operations Lead to manage intake, triage, and billing processes, ensuring requests reach the right teams and are properly scoped. You will drive Sales-to-PS handoffs, initiate billing when go-live is confirmed, and maintain pipeline visibility.
The role requires 3+ years in SaaS Professional Services and hands-on experience with Salesforce/Jira.
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