Remote Professional Services Operations Lead

RealTime Software Solutions, LLC

San Antonio (TX)

Remote

USD 75,000 - 85,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

Unlimited PTO

401(k) match

Remote-friendly

Job summary

RealTime eClinical Solutions is seeking a Professional Services Operations Lead to own intake, triage, and workflow governance across the delivery pipeline. This role ensures requests are correctly scoped and routed to Build, Implementation, or Technical Delivery, aligning with contracts and billing.

This full-time remote role in the US offers a HIPAA-aware environment, competitive salary, and comprehensive benefits.

Qualifications

3+ years in SaaS professional services or delivery operations.
Experience owning intake or workflow governance.
Knowledge of project-based billing and entitlements.

Responsibilities

Own and operate the intake process, review and categorize requests against service types and entitlements.
Route accepted requests to Build, Implementation, or Technical Delivery using agreed criteria.
Review deal documentation at Sales handoff, identifying gaps before accepting work.
Execute non-billable workflows such as deactivations and cancellations; update records.
Act as PS operational contact for Sales, Support, Finance, and Development on intake, contract, billing questions.
Trigger billing and license start when delivery confirms go-live; flag discrepancies for resolution.
Improve intake, handoff, and billing processes with PS Management; maintain tracking tools and playbooks.
Maintain policy compliance including HIPAA and data privacy; may view PHI.