Remote Client Services Implementation Lead

Cno Financial Group; Juneau (AK); On-site; USD 77,100 - 115,700; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with company‑mA

Short‑term & long‑term disability

Paid time‑off and holidays

Paid parental leave

Company‑paid life insurance

Job summary

Optavise implementations team seeks a Client Services Implementation Consultant to own delivery for large, multi‑solution projects. You will create detailed project plans, manage scope with account teams, and lead discovery sessions while keeping client satisfaction front and center.

You will coordinate cross‑functional teams, monitor KPIs, and mentor junior staff. Remote work is possible for U.S.-based candidates with travel up to 10%.

Qualifications

• Bachelor's degree or 8 years of related professional experience.
• 5 years of client or project management experience.
• 3 years of experience managing multiple simultaneous projects or clients.
• 5 years of employee benefits technology experience.
• Experience with Salesforce CRM.

Responsibilities

• Own primary accountability for project deliverables and client satisfaction of Optavise implementations for large, complex, and multi-solution projects.
• Create and manage project plans, including deliverables, tasks, milestones, resources, and timeline.
• Serve as the day‑to‑day contact for clients, responding to questions and ensuring completion of deliverables.
• Understand the Statement of Work and ensure delivery aligns with the contract; manage scope with the Account Manager.
• Lead regular client and internal implementation meetings for discovery, planning, and status reporting.
• Identify roadblocks to adoption and provide short‑term and long‑term solutions.
• Manage multiple internal workstreams in a matrixed environment to deliver projects on schedule and within budget.
• Serve as the primary escalation point for internal project teams and manage service expectations.
• Monitor and report on KPIs to internal and external stakeholders.
• Partner with the Account Manager to drive client satisfaction, retention, and growth opportunities.
• Demonstrate deep understanding of Optavise solutions and provide expertise in benefits administration, education, advocacy, and communications.
• Train and mentor less experienced client services members on solutions, materials, and expectations.
• Contribute to best practices and internal initiatives to improve Optavise services and efficiencies.

Skills

Project management

Client management

Stakeholder management

Benefits technology

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Optavise implementations team seeks a Client Services Implementation Consultant to own delivery for large, multi‑solution projects. You will create detailed project plans, manage scope with account teams, and lead discovery sessions while keeping client satisfaction front and center.

You will coordinate cross‑functional teams, monitor KPIs, and mentor junior staff. Remote work is possible for U.S.-based candidates with travel up to 10%.