Remote Process Server Performance Coach

ABC Legal Services; Charlotte (NC); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Long Term Disability

Health Care Flexible Spending Account

Dependent Care Flexible Spending Audit

Job summary

ABC Legal Services is a nationwide leader in service of process, currently seeking a Process Server Performance Specialist. This remote role focuses on coaching underperforming servers, setting clear expectations, and driving measurable improvements in delivery times and coverage across the network.

You will analyze performance data, provide targeted training, and collaborate with Recruiting and Leadership to maintain alignment and accountability.

Qualifications

• High school diploma or GED required.
• Familiarity with Legal Processes is a plus.
• Experience training and/or coaching.
• Experience and proficiency with Microsoft Office (Word, Excel).

Responsibilities

• Provide support, training and education to underperforming process servers based on key metrics.
• Create positive and engaging server experience for underperforming process servers.
• Communicate directly with process servers providing coaching and meaningful feedback.
• Field all questions from process servers and resolve blockers.
• Ensure process servers understand expectations and the timeframe to adjust.
• Set clear expectations for underperforming servers.
• Review assigned reports daily and reach out to disengaged servers to resolve reasons for delays.
• Hold servers accountable to directly impact performance.

Skills

Coaching

Training

MS Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

ABC Legal Services is a nationwide leader in service of process, currently seeking a Process Server Performance Specialist. This remote role focuses on coaching underperforming servers, setting clear expectations, and driving measurable improvements in delivery times and coverage across the network.

You will analyze performance data, provide targeted training, and collaborate with Recruiting and Leadership to maintain alignment and accountability.