Remote Process Server Performance Coach

ABC Legal Services; Lexington (KY); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Paid Holidays

Floating Holidays

Life Insurance

Long-Term Disability

Health Care Reimbursement

Flexible Spending Account

Dependent Care FSA

Employee Assistance Program

Pet Insurance

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist. This remote role focuses on identifying underperforming servers, diagnosing causes, and driving measurable improvements through coaching, clear expectations, and accountability.

You will work with performance data daily and coordinate with Recruiting and Leadership to maintain coverage and alignment. The position involves direct coaching, ongoing communication with servers, and a strong emphasis on process improvement.

Qualifications

• Experience training and coaching teams.
• High school diploma or GED required.
• Familiarity with legal processes is a plus.
• Excellent written and verbal communication.
• Proficient in Word and Excel.

Responsibilities

• Provide coaching to underperforming process servers based on metrics.
• Develop training and education for server improvement.
• Communicate directly with servers to give feedback.
• Address questions from servers and remove blockers.
• Clarify expectations and timelines for performance improvement.
• Set clear performance expectations for underperforming servers.
• Review daily reports and re-engage disengaged servers.
• Hold servers accountable to improve performance.
• Report blockers to leadership.
• Coordinate with Recruiting for coverage needs.

Skills

Coaching experience

Strong communication

MS Office proficiency

Process analysis

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services is seeking a Process Server Performance Specialist. This remote role focuses on identifying underperforming servers, diagnosing causes, and driving measurable improvements through coaching, clear expectations, and accountability.

You will work with performance data daily and coordinate with Recruiting and Leadership to maintain coverage and alignment. The position involves direct coaching, ongoing communication with servers, and a strong emphasis on process improvement.