Remote Process Server Performance Coach

ABC Legal Services; Arkansas City (KS); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Spa

Dependent Care Flexible Spending账户

EAP (Employee Assistance Program)

Pay Range : $15.00 to $15.00 per hour

Job summary

ABC Legal Services, a national leader in service of process, seeks a Process Server Performance Specialist to drive network performance. You will coach underperforming servers, set clear expectations, and use metrics to improve coverage and timing.

This is a remote role with scheduling 8am–5pm PST requiring strong communication and organizational skills. You will collaborate with Recruiting and Leadership to ensure timely jobs, review daily reports, and provide training to servers to raise

Qualifications

• High school diploma or GED required.
• Familiarity with Legal Processes is a plus.
• Experience and proficiency with Microsoft Office (Word, Excel).

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers
• Communicate directly with process servers providing coaching and meaningful feedback
• Field all questions from process servers and resolve blockers
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Experience training and/or coaching

Skills

Coaching

Performance management

Data analysis

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services, a national leader in service of process, seeks a Process Server Performance Specialist to drive network performance. You will coach underperforming servers, set clear expectations, and use metrics to improve coverage and timing.

This is a remote role with scheduling 8am–5pm PST requiring strong communication and organizational skills. You will collaborate with Recruiting and Leadership to ensure timely jobs, review daily reports, and provide training to servers to raise