Remote Process Server Performance Coach

ABC Legal Services; Madison (WI); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

7 paid company holidays

4 floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement

Flexible Spending Account

Dependent Care FSA

Employee Assistance Program (EAP)

Pet Insurance

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to own the performance of our process server network, driving measurable improvement through coaching, clear expectations, and accountability. This remote role involves daily data analysis, direct conversations with servers, and collaboration with Leadership to ensure coverage and performance stay aligned.

You will coach underperforming servers, set expectations, and track blockers, working with Recruiting to secure needed

Qualifications

• Experience training and coaching teams or individuals.
• High school diploma or GED required.
• Familiarity with legal processes is a plus.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Word and Excel.
• Ability to analyze processes and recommend improvements.

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics.
• Create positive and engaging server experience for all underperforming process servers.
• Communicate directly with process servers providing coaching and meaningful feedback.
• Field all questions from process servers and resolve blockers.
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers.
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance.
• Track and communicate all blockers to the leadership team.
• Work closely with the recruiting department when additional coverage is needed.

Skills

Experience training and coaching

Excellent written and verbal comms

The ability to analyze processes

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to own the performance of our process server network, driving measurable improvement through coaching, clear expectations, and accountability. This remote role involves daily data analysis, direct conversations with servers, and collaboration with Leadership to ensure coverage and performance stay aligned.

You will coach underperforming servers, set expectations, and track blockers, working with Recruiting to secure needed