Remote Process Server Performance Coach

ABC Legal Services; Indiana; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

Company holidays

Job summary

ABC Legal Services, a national leader in service of process, seeks a Process Server Performance Specialist to optimize our process server network. You will identify underperformers, diagnose causes, and drive measurable improvements through coaching, clear expectations, and accountability.

This is a remote role located in the United States with daily performance data work, direct conversations with servers, and close collaboration with Recruiting and Leadership to ensure coverage and aligned

Qualifications

• Experience in training and/or coaching.
• High school diploma or GED required.
• Familiarity with legal processes is a plus.
• Excellent written and verbal communication skills.
• Experience and proficiency with Microsoft Office (Word, Excel).
• Ability to analyze processes and make improvements.

Responsibilities

• Provide support, training and education to underperforming process servers based on key metrics.
• Coach process servers with clear feedback and resolve blockers.
• Set clear expectations for underperforming servers and timelines for improvement.
• Review daily reports and engage disengaged servers to address root causes.
• Hold servers accountable to improve performance and outcomes.
• Track blockers and communicate with leadership; coordinate with Recruiting for coverage.

Skills

Training / Coaching

Communication

Process analysis

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services, a national leader in service of process, seeks a Process Server Performance Specialist to optimize our process server network. You will identify underperformers, diagnose causes, and drive measurable improvements through coaching, clear expectations, and accountability.

This is a remote role located in the United States with daily performance data work, direct conversations with servers, and close collaboration with Recruiting and Leadership to ensure coverage and aligned