Remote Phone Support Specialist — Scheduling & AI Training

YO AI Labs; New York (NY); Remote; USD 28,000 - 41,000; Part time

Job summary

micro1 is seeking a Customer Service Expert – Phone Support (LATAM) for remote work, handling phone-based support for US-based businesses. No prior AI experience required, but excellent communication is essential.

The role involves making and receiving calls, scheduling, and documenting outcomes while maintaining quality across up to 20 hours per week. Remote LATAM with flexible shifts and independent work style preferred.

Qualifications

• Experience making and receiving phone calls.
• Clear English communication.
• Strong customer service skills.
• Ability to schedule and manage appointments.
• Proficient in navigating call-center systems.
• Attention to detail in documenting call outcomes."

Responsibilities

• Make and receive calls on behalf of customers.
• Handle appointments, reservations, scheduling, and confirmations.
• Communicate clearly with US-based businesses.
• Navigate phone menus and call-center systems.
• Document call outcomes accurately and confidentially.
• Manage consecutive calls while maintaining service quality.

Skills

Phone Calls

English Communication

Customer Service

Scheduling

Appointment Handling

CAPTCHA

Attention to Detail

Job description

micro1 is seeking a Customer Service Expert – Phone Support (LATAM) for remote work, handling phone-based support for US-based businesses. No prior AI experience required, but excellent communication is essential.

The role involves making and receiving calls, scheduling, and documenting outcomes while maintaining quality across up to 20 hours per week. Remote LATAM with flexible shifts and independent work style preferred.