Remote Phone Support Pro — LATAM | Scheduling & AI Training

YO AI Labs; Miami (FL); Remote; USD 21,000 - 34,000; Part time

Job summary

micro1 is seeking a Customer Service Expert for the LATAM region to handle phone-based support for US-based businesses. This contractor role requires clear communication, efficient scheduling, and accurate documentation.

You will navigate IVR systems, manage appointments, and provide reliable phone support from a quiet workspace with a good headset. Fluent English and independent work are essential; no prior AI experience required. The role offers up to 20 hours per week.

Qualifications

• Phone-based customer service experience.
• Fluent, clear spoken English.
• Comfortable with outbound calls and automated phone systems.
• Reliable internet, quiet workspace, and quality headset.
• Able to work independently and meet shift requirements.

Responsibilities

• Make and receive calls on behalf of customers.
• Handle appointments, reservations, scheduling, and confirmations.
• Communicate clearly with US-based businesses.
• Navigate phone menus and call-center systems.
• Document call outcomes accurately and confidentially.
• Manage consecutive calls while maintaining service quality.

Job description

micro1 is seeking a Customer Service Expert for the LATAM region to handle phone-based support for US-based businesses. This contractor role requires clear communication, efficient scheduling, and accurate documentation.

You will navigate IVR systems, manage appointments, and provide reliable phone support from a quiet workspace with a good headset. Fluent English and independent work are essential; no prior AI experience required. The role offers up to 20 hours per week.