Remote Phone Support Specialist (LATAM, 20h/wk)

YO AI Labs; Los Angeles (CA); Remote; USD 21,000 - 34,000; Part time

Job summary

YO AI Labs is seeking a Customer Service Expert – Phone Support (LATAM) to handle outbound and inbound calls for US-based businesses. This contractor role offers remote work from LATAM with a flexible schedule of up to 20 hours per week across four 5-hour shifts, and contributes to AI training through real-time customer interactions.

You will manage appointments, navigate phone menus, document outcomes, and communicate clearly.

Qualifications

• Experience handling phone-based customer support.
• Fluent English with clear spoken communication.
• Ability to manage scheduling and appointment handling.
• Comfort with CAPTCHA processes and call-center systems.
• Excellent attention to detail and accurate documentation.

Responsibilities

• Make and receive calls on behalf of customers.
• Handle appointments, reservations, scheduling, and confirmations.
• Communicate clearly with US-based businesses.
• Navigate phone menus and call-center systems.
• Document call outcomes accurately and confidentially.
• Manage consecutive calls while maintaining service quality.

Skills

Phone Calls

English Communication

Customer Service

Scheduling

Appointment Handling

CAPTCHA

Attention to Detail

Job description

YO AI Labs is seeking a Customer Service Expert – Phone Support (LATAM) to handle outbound and inbound calls for US-based businesses. This contractor role offers remote work from LATAM with a flexible schedule of up to 20 hours per week across four 5-hour shifts, and contributes to AI training through real-time customer interactions.

You will manage appointments, navigate phone menus, document outcomes, and communicate clearly.