Remote Phone Support Pro (LATAM) – AI Training & 20h/Week

YO AI Labs; Illinois; Remote; USD 17,000 - 25,000; Part time

Job summary

YO AI Labs is seeking a Customer Service Expert – Phone Support (LATAM) to remotely support US-based clients. The role offers up to 20 hours per week across 4 shifts, with no prior AI experience required.

You will handle outbound and inbound calls, manage appointments, and document outcomes while ensuring quality and confidentiality. The position emphasizes clear English communication, reliability, and the ability to work independently in a quiet workspace with a good headset and stable internet

Qualifications

• Phone-based communications and call handling.
• Clear English communication (spoken and written).
• Experience in delivering customer service.
• Scheduling and appointment management.
• Accurate documentation of interactions and outcomes.
• Familiarity with CAPTCHA validation or verification tasks.
• Strong attention to detail in all tasks.

Responsibilities

• Make and receive calls on behalf of customers.
• Handle appointments, reservations, scheduling, and confirmations.
• Communicate clearly with US-based businesses.
• Navigate phone menus and call-center systems.
• Document call outcomes accurately and confidentially.
• Manage consecutive calls while maintaining service quality.

Skills

Phone Calls

English Communication

Customer Service

Scheduling

Appointment Handling

CAPTCHA

Attention to Detail

Job description

YO AI Labs is seeking a Customer Service Expert – Phone Support (LATAM) to remotely support US-based clients. The role offers up to 20 hours per week across 4 shifts, with no prior AI experience required.

You will handle outbound and inbound calls, manage appointments, and document outcomes while ensuring quality and confidentiality. The position emphasizes clear English communication, reliability, and the ability to work independently in a quiet workspace with a good headset and stable internet