Remote Phone Support Pro (LATAM) | Scheduling & CS

YO AI Labs; Chicago (IL); Remote; USD 17,000 - 28,000; Part time

Job summary

YO AI Labs is seeking a Customer Service Expert for LATAM to handle phone-based support for US clients. This contractor role is remote in LATAM, with 4×5-hour shifts per week (up to 20 hours). You will assist with scheduling, confirmations, and general inquiries while contributing to AI training projects.

No prior AI experience is required. The role emphasizes clear communication, reliability, and independent work, with a flexible schedule and the opportunity to support multiple clients from a

Qualifications

• High-quality headset and reliable internet.
• Proficient in handling calls clearly and professionally.
• Comfortable with outbound calls and automated phone systems.

Responsibilities

• Make and receive calls on behalf of customers.
• Handle appointments, reservations, scheduling, and confirmations.
• Communicate clearly with US-based businesses.
• Navigate phone menus and call-center systems.
• Document call outcomes accurately and confidentially.
• Manage consecutive calls while maintaining service quality.

Skills

Phone Calls

English Communication

Customer Service

Scheduling

Appointment Handling

CAPTCHA

Attention to Detail

Job description

YO AI Labs is seeking a Customer Service Expert for LATAM to handle phone-based support for US clients. This contractor role is remote in LATAM, with 4×5-hour shifts per week (up to 20 hours). You will assist with scheduling, confirmations, and general inquiries while contributing to AI training projects.

No prior AI experience is required. The role emphasizes clear communication, reliability, and independent work, with a flexible schedule and the opportunity to support multiple clients from a