Remote LATAM Phone Support Specialist - Scheduling

YO AI Labs; Philadelphia (Philadelphia County); Remote; USD 17,000 - 28,000; Part time

Job summary

YO AI Labs is seeking a Customer Service Expert – Phone Support (LATAM) to join as a contract-based remote specialist. You will handle phone-based support for US-based businesses and contribute to AI training, with no prior AI experience required.

Work consists of making and receiving calls, scheduling, confirmations, and documenting outcomes accurately. This role requires clear English, reliable internet, quiet workspace, and the ability to work independently across up to 20 hours per week.

Qualifications

• Excellent spoken English with clear communication.
• Reliable internet, quiet workspace and headset.
• Experience in phone-based customer service a plus.

Responsibilities

• Make and receive calls on behalf of customers.
• Handle appointments, reservations, scheduling, and confirmations.
• Communicate clearly with US-based businesses.
• Navigate phone menus and call-center systems.
• Document call outcomes accurately and confidentially.
• Manage consecutive calls while maintaining service quality.

Skills

Phone calls

English communication

Customer service

Scheduling

Appointment handling

CAPTCHA

Attention to detail

Job description

YO AI Labs is seeking a Customer Service Expert – Phone Support (LATAM) to join as a contract-based remote specialist. You will handle phone-based support for US-based businesses and contribute to AI training, with no prior AI experience required.

Work consists of making and receiving calls, scheduling, confirmations, and documenting outcomes accurately. This role requires clear English, reliable internet, quiet workspace, and the ability to work independently across up to 20 hours per week.