Remote Phone Support Pro (LATAM) | Scheduling & AI Training

YO AI Labs; New York (NY); Remote; USD 21,000 - 34,000; Part time

Job summary

YO AI Labs is seeking a Customer Service Expert for remote LATAM-based phone support. You will handle calls for US-based businesses and assist with AI training tasks. Prior AI experience is not required, and you will work up to 20 hours per week across 4 shifts.

Required skills include phone calls, clear English communication, and strong customer service. Comfort with scheduling tasks and quiet, reliable workspace is expected.

Qualifications

• Phone calls are conducted with customers.
• Clear English communication is required.
• Experience in customer service is preferred.
• Scheduling tasks and appointment handling are part of the role.
• Navigating CAPTCHA systems may be necessary.
• Attention to detail is essential for accurate documentation.

Responsibilities

• Make and receive calls on behalf of customers.
• Handle appointments, reservations, scheduling, and confirmations.
• Communicate clearly with US-based businesses.
• Navigate phone menus and call-centers.
• Document call outcomes accurately and confidentially.
• Manage consecutive calls while maintaining service quality.

Skills

Phone Calls

English Communication

Customer Service

Scheduling

Appointment Handling

CAPTCHA

Attention to Detail

Job description

YO AI Labs is seeking a Customer Service Expert for remote LATAM-based phone support. You will handle calls for US-based businesses and assist with AI training tasks. Prior AI experience is not required, and you will work up to 20 hours per week across 4 shifts.

Required skills include phone calls, clear English communication, and strong customer service. Comfort with scheduling tasks and quiet, reliable workspace is expected.