Remote Patient Care Scheduler & Advocate

CVS Health; Ohio; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings

Job summary

Oak Street Health is seeking a Contact Center Service Advocate I for a remote, full-time role focused on scheduling and patient experience. You will handle inbound/outbound calls, schedule and adjust appointments, and work closely with medical staff to ensure seamless care delivery.

Ideal candidates have a high school diploma, 1 year of customer service experience, strong communication skills, and proficiency with EMR documentation.

Qualifications

• 1 year of customer service experience, call center environment preferred.
• High School diploma or equivalent required; some undergraduate education preferred.
• Experience with EMR documentation preferred.
• Proficient PC skills including basic Microsoft Excel.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service; address inquiries and concerns.
• Enter patient information and appointment details into scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Address and resolve scheduling conflicts promptly.
• Collaborate with medical staff and other departments to ensure smooth scheduling.
• Conduct follow-up calls to confirm appointments and provide reminders.
• Maintain accurate records of all interactions and transactions with patients.
• Perform other duties or special projects as assigned.

Skills

Customer service

Call center experience

EMR documentation

Multitasking

Time management

Phone etiquette

Integrity

Microsoft Excel

Spanish language

US work authorization

Education

High School diploma

Undergraduate preferred

Tools

EMR systems

Job description

Oak Street Health is seeking a Contact Center Service Advocate I for a remote, full-time role focused on scheduling and patient experience. You will handle inbound/outbound calls, schedule and adjust appointments, and work closely with medical staff to ensure seamless care delivery.

Ideal candidates have a high school diploma, 1 year of customer service experience, strong communication skills, and proficiency with EMR documentation.