Remote Patient Scheduler & Service Advocate I

FailSafe Communications; Connecticut; Remote; USD 49,594,000 - 97,396,000; Full time

Job summary

Oak Street Health is seeking a Remote Contact Center Service Advocate I to manage patient appointment schedules and provide exceptional service. The role involves handling inbound and outbound calls, accurately entering data, and coordinating with medical staff to ensure a seamless patient experience.

Ideal candidates have a High School diploma or equivalent, at least 1 year of customer service, and strong communication.

Qualifications

• High School diploma or equivalent required, some undergraduate education preferred.
• 1 year of customer service experience; call center experience preferred.
• Friendly and nurturing attitude toward our patient population of older adults.
• Experience with EMR (Electronic Medical Record) documentation preferred.
• Able to multitask, prioritize, and manage time effectively.
• Outstanding phone demeanor and etiquette; strong integrity.
• Proficient PC skills, including basic Microsoft Excel.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.
• US work authorization.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients and address inquiries.
• Accurately enter patient information and appointment details into scheduling systems.
• Communicate appointment details and instructions to patients clearly.
• Address scheduling conflicts and resolve issues promptly.
• Collaborate with medical staff to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders.
• Maintain accurate records of interactions and transactions.

Skills

Customer service

Call center experience

Multitasking

Time management

Phone etiquette

EMR documentation

Excel

US work authorization

Education

High School diploma or equivalent

Some undergraduate education preferred

Job description

Oak Street Health is seeking a Remote Contact Center Service Advocate I to manage patient appointment schedules and provide exceptional service. The role involves handling inbound and outbound calls, accurately entering data, and coordinating with medical staff to ensure a seamless patient experience.

Ideal candidates have a High School diploma or equivalent, at least 1 year of customer service, and strong communication.