Remote Patient Scheduling Advocate I

FailSafe Communications; Missouri; Remote; USD 48,712,000 - 97,854,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings

Job summary

Oak Street Health is seeking a Remote Contact Center Service Advocate I to manage patient appointments and deliver exceptional service. The role involves inbound and outbound calls, scheduling accuracy, and timely follow-ups to ensure a seamless patient experience.

Qualifications include a high school diploma, 1 year of customer service, and strong communication skills. Proficiency with EMR systems and Excel plus multilingual capabilities are valued.

Qualifications

• High School diploma or equivalent is required, with some undergraduate education preferred.
• 1 year of customer service experience, preferably in a call center.
• Ability to multitask and manage time effectively while handling calls.
• Strong phone demeanor and professional communication with patients.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients and address inquiries.
• Enter patient information and appointment details into the scheduling system.
• Communicate appointment details and instructions to patients clearly.
• Resolve scheduling conflicts promptly and collaborate with medical staff as needed.
• Conduct follow-up calls to confirm appointments and provide reminders.
• Maintain accurate records of all interactions and transactions with patients.
• Perform other duties or special projects as assigned.

Skills

Customer service

Phone etiquette

Multitasking

Effective communication

Spanish language

Mandarin language

Polish language

Education

High School diploma or equivalent

Undergraduate education preferred

Tools

EMR software

Microsoft Excel

Job description

Oak Street Health is seeking a Remote Contact Center Service Advocate I to manage patient appointments and deliver exceptional service. The role involves inbound and outbound calls, scheduling accuracy, and timely follow-ups to ensure a seamless patient experience.

Qualifications include a high school diploma, 1 year of customer service, and strong communication skills. Proficiency with EMR systems and Excel plus multilingual capabilities are valued.