Remote Patient Scheduling Advocate I

FailSafe Communications; Georgia; Remote; USD 23,000 - 47,000; Full time

Job summary

Oak Street Health is recruiting a Contact Center Service Advocate I for remote work to manage patient appointment scheduling and deliver an unmatched patient experience. You will handle calls, enter data, and coordinate with medical staff to ensure smooth scheduling.

The role requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Bilingual skills and EMR experience are a plus, with a comprehensive benefits package included.

Qualifications

• 1 year of customer service experience, call center environment experience preferred.
• High School diploma or equivalent required; some undergraduate education preferred.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients, addressing inquiries and concerns.
• Accurately enter patient information and appointment details into scheduling system.
• Communicate appointment details and instructions to patients clearly.
• Address and resolve scheduling conflicts or issues promptly.
• Work closely with medical staff and other departments to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders to patients.
• Maintain accurate records of all interactions and transactions with patients.
• Other duties or special projects as assigned.

Skills

Customer service

Call center

Multitasking

Time management

Spanish speaking

Education

High School diploma or equivalent

Undergraduate education preferred

Tools

EMR (Electronic Medical Record)

Job description

Oak Street Health is recruiting a Contact Center Service Advocate I for remote work to manage patient appointment scheduling and deliver an unmatched patient experience. You will handle calls, enter data, and coordinate with medical staff to ensure smooth scheduling.

The role requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Bilingual skills and EMR experience are a plus, with a comprehensive benefits package included.