Remote Patient Care Scheduler & Service Advocate I

FailSafe Communications; North Dakota; Remote; USD 48,216,000 - 97,810,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health is seeking a Contact Center Service Advocate I for remote work in the United States. The role focuses on scheduling patient appointments, handling inquiries, and ensuring an outstanding patient experience.

You will enter patient data, communicate instructions, resolve scheduling conflicts, and collaborate with medical staff to keep operations running smoothly. A proactive, reliable approach is essential for success in this remote, 40-hour-per-week position.

Qualifications

• High School diploma or equivalent required, some undergraduate education preferred.
• 1 year of customer service experience, call center environment preferred.
• Experience with EMR documentation preferred.
• Proficiency in basic Microsoft Excel is preferred.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients, addressing inquiries and concerns.
• Accurately enter patient information and appointment details into the scheduling system.
• Communicate appointment details and instructions to patients clearly.
• Address and resolve scheduling conflicts or issues promptly.
• Collaborate with medical staff and other departments to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders.

Skills

Customer service

Multitasking

Phone etiquette

Integrity

Education

High School diploma or equivalent

Some undergraduate education preferred

Tools

EMR

Microsoft Excel

Job description

Oak Street Health is seeking a Contact Center Service Advocate I for remote work in the United States. The role focuses on scheduling patient appointments, handling inquiries, and ensuring an outstanding patient experience.

You will enter patient data, communicate instructions, resolve scheduling conflicts, and collaborate with medical staff to keep operations running smoothly. A proactive, reliable approach is essential for success in this remote, 40-hour-per-week position.