Remote Patient Care Scheduler & Service Advocate I

FailSafe Communications; New York (NY); Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Remote Contact Center Service Advocate I to support scheduling and patient interactions. You will handle inbound and outbound calls to book, reschedule, and cancel appointments, while delivering courteous service and accurate data entry.

The role emphasizes collaboration with medical staff, effective communication, and reliable remote work. A high school diploma and at least 1 year in customer service are required, with multilingual capabilities preferred.

Qualifications

• High School diploma or equivalent required; some undergraduate education preferred.
• 1 year of customer service experience; call center environment preferred.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred; US work authorization required.

Responsibilities

• Schedule patient appointments by handling inbound and outbound calls.
• Provide courteous and professional service to patients.
• Enter patient information and appointment details into scheduling system accurately.
• Communicate appointment details and any necessary instructions to patients clearly.
• Address and resolve scheduling conflicts or issues promptly.
• Collaborate with medical staff and other departments to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders.
• Maintain accurate records of all patient interactions and transactions.

Skills

Customer service

Multitasking

Time management

Phone etiquette

Spanish speakers

Education

High school diploma or equivalent

Tools

EMR documentation

Job description

Oak Street Health is seeking a Remote Contact Center Service Advocate I to support scheduling and patient interactions. You will handle inbound and outbound calls to book, reschedule, and cancel appointments, while delivering courteous service and accurate data entry.

The role emphasizes collaboration with medical staff, effective communication, and reliable remote work. A high school diploma and at least 1 year in customer service are required, with multilingual capabilities preferred.