Remote Patient Scheduling Advocate

CVS Health; Vermont; Hybrid; USD 48.712.000 - 97.854.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Zusammenfassung

Oak Street Health seeks a remote Contact Center Service Advocate I to support patients by scheduling appointments, handling inquiries, and ensuring a compassionate experience. The role requires strong communication, data entry accuracy, and the ability to navigate EMR systems, with 40 hours weekly and 24/7 center operations providing flexible shifts.

This position offers competitive benefits, ongoing training, and opportunities for career development within a patient-centered organization.

Qualifikationen

• High school diploma or equivalent required; some college preferred.
• Customer service experience in a call center environment is preferred.
• Ability to multitask and manage time effectively in a remote setting.

Aufgaben

• Schedule, reschedule, and cancel patient appointments.
• Provide courteous, professional service to patients and answer inquiries.
• Enter patient data accurately into scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Resolve scheduling conflicts promptly and collaborate with medical staff.

Kenntnisse

Customer service

Call center

Multitasking

Phone etiquette

Excel basics

Ausbildung

High school diploma

Undergraduate preferred

Tools

EMR software

Jobbeschreibung

Oak Street Health seeks a remote Contact Center Service Advocate I to support patients by scheduling appointments, handling inquiries, and ensuring a compassionate experience. The role requires strong communication, data entry accuracy, and the ability to navigate EMR systems, with 40 hours weekly and 24/7 center operations providing flexible shifts.

This position offers competitive benefits, ongoing training, and opportunities for career development within a patient-centered organization.