Remote Overnight Tech Support Specialist (SQL)

Relativity; Kansas; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support for software and networked systems. The role includes daily ticket management, customer interaction, and requires expertise in SQL and exceptional customer service. Must be a U.S. citizen and capable of obtaining Public Trust clearance. The position offers a flexible overnight shift and a competitive salary ranging from $54,000 to $80,000, based on experience and qualifications.

Qualifications

• Must be a U.S. citizen to obtain Public Trust clearance.
• Willingness to work flexible hours including overnight shifts.
• Excellent customer service and communication skills required.

Responsibilities

• Diagnose, troubleshoot, repair, and debug complex software/networked systems.
• Create, resolve, and maintain tickets in Salesforce.
• Respond to customer inquiries and technical support requests.
• Monitor and update open tickets with customers.

Skills

Customer support experience

Direct experience supporting customers

Experience troubleshooting complex issues

SQL and Windows platform experience

Job description

Relativity is seeking a Technical Support Specialist to provide technical support for software and networked systems. The role includes daily ticket management, customer interaction, and requires expertise in SQL and exceptional customer service. Must be a U.S. citizen and capable of obtaining Public Trust clearance. The position offers a flexible overnight shift and a competitive salary ranging from $54,000 to $80,000, based on experience and qualifications.