Remote Overnight Tech Support Specialist (SQL)

Relativity; South Carolina; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is looking for a Technical Support Specialist located in South Carolina. This remote position requires excellent customer support skills and SQL knowledge, with responsibilities including troubleshooting software issues, maintaining support tickets in Salesforce, and providing exceptional customer service. The salary range for this role is between $54,000 and $80,000, depending on experience and qualifications. The role entails a Monday-Friday overnight shift and may require travel approximately 10% of the time.

Qualifications

• Experience in customer support is necessary.
• Ability to troubleshoot complex issues is essential.
• Knowledge of SQL and Windows platforms required.

Responsibilities

• Diagnose and resolve software and network issues.
• Create and maintain support tickets while ensuring customer's needs are met.
• Respond to customer queries and support requests promptly.

Skills

Customer support experience

Problem-solving skills

SQL and Windows platform experience

Tools

Salesforce

SQL applications and tools

Job description

Relativity is looking for a Technical Support Specialist located in South Carolina. This remote position requires excellent customer support skills and SQL knowledge, with responsibilities including troubleshooting software issues, maintaining support tickets in Salesforce, and providing exceptional customer service. The salary range for this role is between $54,000 and $80,000, depending on experience and qualifications. The role entails a Monday-Friday overnight shift and may require travel approximately 10% of the time.