Remote Overnight Tech Support Specialist (SQL)

Relativity; Massachusetts; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is looking for a Technical Support Specialist to provide technical support to both technical and non-technical customers. Responsibilities include troubleshooting complex software issues and managing customer interactions primarily via phone and email. The role requires a commitment to learning SQL and other technical skills, as well as the ability to work an overnight shift from 11 PM to 8 AM Central Time. The expected salary range is between $54,000 and $80,000, along with a performance bonus and long-term incentives.

Qualifications

• Experience responding to customer questions, problems, and work requests.
• Demonstrated initiative to learn new skills, including SQL applications.
• Ability to work a flexible overnight schedule.

Responsibilities

• Create, resolve, and maintain tickets using Salesforce.
• Provide responsive support to customers during shift hours.
• Monitor assigned open tickets and follow procedures for ticket management.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Customer-focused and ability to understand expectations

Tools

SQL applications

Salesforce

Job description

Relativity is looking for a Technical Support Specialist to provide technical support to both technical and non-technical customers. Responsibilities include troubleshooting complex software issues and managing customer interactions primarily via phone and email. The role requires a commitment to learning SQL and other technical skills, as well as the ability to work an overnight shift from 11 PM to 8 AM Central Time. The expected salary range is between $54,000 and $80,000, along with a performance bonus and long-term incentives.