Remote Overnight Tech Support Specialist (SQL)

Relativity; Minnesota; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is looking for a Technical Support Specialist who will provide support to both technical and non-technical customers. The role requires diagnosing, troubleshooting, and resolving customer issues primarily via phone and email. This fully remote position has a salary range between $54,000 and $80,000 and requires U.S. citizenship due to contract obligations. Ideal candidates will possess SQL knowledge and excellent customer service skills. Flexibility to work overnight shifts is essential.

Qualifications

• Experience in customer support as a primary contact using phone and email.
• Ability to troubleshoot complex issues and provide effective solutions.
• Familiarity with SQL applications and tools.

Responsibilities

• Create, resolve, and maintain support tickets for customers.
• Monitor and update open tickets, ensuring timely responses.
• Provide excellent customer service during assigned shifts.

Skills

Customer support experience

Problem-solving

SQL and Windows platform experience

Communication skills

Tools

Salesforce

SQL applications

Job description

Relativity is looking for a Technical Support Specialist who will provide support to both technical and non-technical customers. The role requires diagnosing, troubleshooting, and resolving customer issues primarily via phone and email. This fully remote position has a salary range between $54,000 and $80,000 and requires U.S. citizenship due to contract obligations. Ideal candidates will possess SQL knowledge and excellent customer service skills. Flexibility to work overnight shifts is essential.