Remote Overnight Tech Support Specialist (SQL)

Relativity; Idaho; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support to both technical and non-technical customers. Responsibilities include diagnosing software issues, maintaining tickets in Salesforce, and collaborating with team members to resolve incidents.

The ideal candidate will have customer support experience and SQL knowledge. This remote role requires U.S. citizenship and offers a salary range of $54,000 to $80,000 with additional compensation for obtaining a Public Trust clearance.

Qualifications

• Demonstrated customer-focused experience with phone and email support.
• Ability to run basic SQL queries and develop expertise in company products.
• Willingness to obtain Public Trust clearance.

Responsibilities

• Maintain tickets in Salesforce and resolve customer issues.
• Inform management of critical personnel and project issues.
• Provide excellent service using designated communication methods.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to provide technical support to both technical and non-technical customers. Responsibilities include diagnosing software issues, maintaining tickets in Salesforce, and collaborating with team members to resolve incidents.

The ideal candidate will have customer support experience and SQL knowledge. This remote role requires U.S. citizenship and offers a salary range of $54,000 to $80,000 with additional compensation for obtaining a Public Trust clearance.