Remote Medical Scheduler for Veterans

CITADEL FEDERAL SOLUTIONS LLC; Cheyenne (WY); Remote; USD 29,000 - 36,000; Full time

Job summary

Citadel Federal Solutions LLC is seeking a Medical Support Assistant in a 100% remote role based near Cheyenne, WY. You will coordinate Veteran appointment scheduling, process Community Care consults, and manage VA systems such as VistA and CPRS while maintaining confidentiality and high accuracy.

Required are strong customer service, English proficiency, and the ability to work independently in a remote healthcare setting.

Qualifications

• Resident of the United States.
• High school diploma or GED.
• English proficiency, both oral and written.
• Basic computer skills and 50 wpm typing.
• Basic medical terminology knowledge.
• Minimum six months of customer service experience.
• Ability to work remotely with accuracy and confidentiality.
• Strong communication, organizational and data-entry skills.

Responsibilities

• Schedule, track and coordinate Veteran appointments with pre/post contacts.
• Review and respond to electronic orders and Community Care consults.
• Process Community Care through VA systems as required.
• Coordinate Veteran care with community providers when needed.
• Communicate VA Community Care requirements to internal staff.
• Update patient demographics and insurance information.
• Handle health and administrative records for CPRS and VistA integration.
• Answer inquiries and route calls appropriately, maintaining HIPAA compliance.
• Work with MSAs and clinical/admin teams to maintain workflow.
• Notify supervisors if automated systems are unavailable.

Skills

Communication skills

Telephone skills

Customer-service

Organizational skills

Data-entry

English proficiency

Typing 50 wpm

Remote work ability

Confidentiality

Medical terminology

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Teams

VistA

CPRS

HSRM

PPMS

EPSI

Cisco Call Center

CTM

ICB

ISS/VSE Scheduling

Job description

Citadel Federal Solutions LLC is seeking a Medical Support Assistant in a 100% remote role based near Cheyenne, WY. You will coordinate Veteran appointment scheduling, process Community Care consults, and manage VA systems such as VistA and CPRS while maintaining confidentiality and high accuracy.

Required are strong customer service, English proficiency, and the ability to work independently in a remote healthcare setting.