Remote Medical Support Assistant: Veteran Care Coordination

CVP; United States; Remote; USD 23,000 - 36,000; Full time

Benefits offered by this job

Health & Wellness program

Remote work opportunities

Job summary

CVP seeks Medical Support Assistants to support VHA VISN 20 scheduling for Veterans across Alaska, Washington, Oregon, and Idaho. You will coordinate care between VA and community providers and ensure timely scheduling, with emphasis on patient access and data integrity.

The role involves performing receptionist duties, processing Community Care consults, and utilizing CPRS/EHRM/Electronic Waiting List to maintain accurate records. Remote-based in AL counties with standard clinic hours.

Qualifications

• US Citizenship required and able to undergo Government-sponsored background investigation.
• English language proficiency.
• High School Diploma or GED or equivalent.
• 1 year of specialized experience in a complex clinical setting coordinating care across multiple clinics.
• Advanced knowledge of medical terminology.
• Strong customer service standards and basic computer skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment.
• Experience with VA scheduling systems (CPRS, EHRM, Electronic Waiting List) preferred.

Responsibilities

• Perform receptionist and administrative duties, manage appointment schedules for one or more clinics.
• Process Community Care consults from intake to closure, coordinating with Veterans and providers.
• Schedule accurately using CPRS, EHRM, and Electronic Waiting List with patient input.
• Review active/pending consults and update records daily.
• Notify Shift Supervisor if access or scheduling falls short of standards.
• Adjust appointment times/locations to meet staffing and coverage.

Skills

Customer service

Communication skills

Telephone etiquette

English proficiency

Remote work ability

Education

High School Diploma or GED

Tools

CPRS

EHRM

Electronic Waiting List

Job description

CVP seeks Medical Support Assistants to support VHA VISN 20 scheduling for Veterans across Alaska, Washington, Oregon, and Idaho. You will coordinate care between VA and community providers and ensure timely scheduling, with emphasis on patient access and data integrity.

The role involves performing receptionist duties, processing Community Care consults, and utilizing CPRS/EHRM/Electronic Waiting List to maintain accurate records. Remote-based in AL counties with standard clinic hours.