Remote Medical Support Assistant for Veterans

Talentify; Denver (CO); Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Remote work

Job summary

Talentify is hiring a Medical Support Assistant to support Veterans by coordinating appointments, managing referrals, and maintaining EMR records in a remote capacity. The role emphasizes patient access, scheduling, and customer service within the VA network.

Responsibilities include handling electronic consults, updating demographics, and ensuring HIPAA compliance, while collaborating with care teams in a fast-paced healthcare environment. Remote work with a contract arrangement is offered.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months customer service experience.
• Strong computer and data entry skills are essential.
• Typing speed 50+ WPM.
• Basic medical terminology knowledge.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Schedule and coordinate patient appointments per VA guidelines.
• Process, review, and track electronic consults and provider orders.
• Coordinate community care referrals in VA systems.
• Answer and route incoming calls with exceptional customer service.
• Assist Veterans with questions and connect them with the appropriate care teams.
• Verify and update patient demographics.
• Support patient flow and administrative tasks.
• Assist PACT with daily administrative duties.
• Maintain documentation in EMR systems.
• Ensure HIPAA compliance and privacy standards.
• Collaborate with providers, nurses, and admin staff to support quality care.

Skills

Customer service

Data entry

Typing 50+ wpm

Verbal communication

Written communication

Attention to detail

Fast-paced environment

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Talentify is hiring a Medical Support Assistant to support Veterans by coordinating appointments, managing referrals, and maintaining EMR records in a remote capacity. The role emphasizes patient access, scheduling, and customer service within the VA network.

Responsibilities include handling electronic consults, updating demographics, and ensuring HIPAA compliance, while collaborating with care teams in a fast-paced healthcare environment. Remote work with a contract arrangement is offered.